Remote IT Support

Remote IT support allows us to be there for you, wherever you are in the world.

As long as you have an internet connection, we can access your desktop to see exactly what you see. Then, our highly trained and Comptia-qualified IT support engineers will then quickly work out what the issue is before putting it right, whether it’s getting to the bottom of an unexplained error message, speeding up a slow-running system or curing something more serious like a virus. There’s no need to take your computer anywhere – we just do our thing there and then while you watch.


Computer problems can be a hassle, and can cost you valuable time if you rely on your PC for business. But with fast, secure remote IT support from experts who have seen it all before, you can normally be up and running again in no time – without having to take your laptop or desktop IT equipment to high street repairers.


“In the most basic terms, Remote Desktop Support means that we provide 1-on-1 technical support for you (and your PC) over the Internet. Essentially, we can see what you see on your computer desktop; we can interact with you and your computer in order to help you resolve problems. Using the Remote Desktop Software, we are able move your mouse (using our mouse), and input keys (using our keyboard) – just like we are right there, using your computer.”

Our technicians can access your computer from our computer repair workshop. We are able to do this by using our remote support tools to connect over the internet to your PC. This makes a virtual setting as if we are sitting directly in front of your PC with you. Our computer technician will take control of your computer’s mouse and keyboard remotely and you can watch their actions on your screen while they resolve the problem. This system greatly reduces response time as you don’t need to wait for a computer technician to arrive at your site. In most cases we can remotely resolve your problem in one hour or less. We also use this technology to perform our monthly and quarterly pro-active maintenance service on your systems after business is closed for the day. Price for our remote support starts at £40 an hour.


Small problems can be annoying at first, but many can become catastrophic if left untreated. Trojan horses, rootkits and ransomware could all result from what at first might seem like a minor glitch. We can ensure your system runs smoothly and safely in a matter of minutes.

Here are just some issues we’ve helped customers with in the past:

  • Mis-directing browser toolbars
  • Printers not printing
  • Setting default browsers or home page(s)
  • Setting up email accounts
  • Diagnosing faulty hard drives
  • Installing Software
  • Removing unintentionally downloaded malware


  • Fast fixes – we can can access your desktop in seconds
  • Friendly service – our personal touch and jargon-free advice sets us apart
  • Convenience – no need to travel to high street repairers
  • Unrivalled expertise – Comptia A+ qualifications and over 20 years’ IT experience

A1 Computer Solutions is more than just a quick fix too…you might need a few tips on carrying out everyday computer maintenance or want some ‘PC pointers’ for working more efficiently. Our experienced PC repair experts can provide first-class, affordable remote IT support for any general computing requirement and answer your FAQs as we go – so just ask.

If you are currently on the phone to your dedicated A1 Computer Solutions Computer Repair Engineer and he/she wishes to take a look at your screen to diagnose/ fix an issue for you, please follow these simple instructions:

  1. Please click the blue Get Remote Support button below:
  2. Click Run (Microsoft Windows only).

Remote IT Support in South East London:


SE1 Waterloo : SE1 Bermondsey : SE1 Southwark : SE1 Borough
SE2 Abbey Wood
SE3 Blackheath : SE3 Westcombe Park
SE4 Brockley : SE4 Crofton Park : SE4 Honor Oak Park
SE5 Camberwell
SE6 Catford : SE6 Hither Green : SE6 Bellingham
SE7 Charlton
SE8 Deptford
SE9 Eltham : SE9 Mottingham
SE10 Greenwich
SE11 Lambeth
SE12 Lee : SE12 Grove Park
SE13 Lewisham : SE13 Hither Green
SE14 New Cross : SE14 New Cross Gate


SE15 Peckham : SE15 Nunhead
SE16 Rotherhithe : SE16 South Bermonsey : SE16 Surrey Docks
SE17 Walworth : SE17 Elephant & Castle
SE18 Woolwich : SE18 Plumstead
SE19 Upper Norwood : SE19 Crystal Palace
SE20 Penge : SE20 Anerley
SE21 Dulwich
SE22 East Dulwich
SE23 Forest Hill
SE24 Herne Hill
SE25 South Norwood
SE26 Sydenham
SE27 West Norwood : SE27 Tulse Hill

Remote IT Support in South West London:


SW1 Westminster : SW1 Belgravia : SW1 Pimlico
SW2 Brixton : SW2 Streatham Hill
SW3 Chelsea : SW3 Brompton
SW4 Clapham
SW5 Earls Court
SW6 Fulham : SW6 Parsons Green
SW7 South Kensington
SW8 South Lambeth : SW8 Nine Elms
SW9 Stockwell : SW9 Brixton
SW10 West Brompton : SW10 Worlds End


SW11 Battersea : SW11 Clapham Junction
SW12 Balham
SW13 Barnes : SW13 Castelnau
SW14 Mortlake : SW14 East Sheen
SW15 Putney - SW15 Roehampton
SW16 Streatham : SW16 Norbury
SW17 Tooting
SW18 Wandsworth : SW18 Earlsfield
SW19 Wimbledon : SW19 Merton
SW20 South Wimbledon : SW20 Raynes Park